Issued:  January 26, 2021

Update: June 16, 2022

American Airlines monitors common booking practices which may result in an unfavorable outcome.

These practices are identified as:

·         Churning

·         Hidden City

·         Inactive Segments

·         Marriage Segment

·         Origin and Destination (O&D) Manipulation

·         Schedule Change Non-compliance (May 2021)

·         Voluntary Changes – Non-reissued tickets

We understand these unfavorable practices may occur due to confusion or misunderstanding of American’s policy.

Automation is in place to help us identify these occurrences and detailed remarks will be entered in the SSR OTHS Field.  Messaging will be placed in the booking as follows:

·         SSR OTHS YY  RIPA/EXCESSIVE CHURNING OF SEGMENT

·         SSR OTHS YY  RIPA/HIDDEN CITY PARTIALLY USED ITINERARY

·         SSR OTHS YY  RIPA/MARRIED SEGMENT VIOLATION

·         SSR OTHS YY  RIPA/ORIG DEST VIOLATION CLASS NOT AVAILABLE

·         SSR OTHS YY  RIPA/INACTIVE SEG REMOVED FOR CHECK IN

·         SSR ADTK YY TKT REISSUE REQD BY “Date/Time”

Further detail on these offenses can be found in our addendum to the Governing Travel Agency Agreement (GTAA) for ARC accredited agencies and the IATA Passenger Sales Agency Agreement for international agencies. It is important that you familiarize yourself with these unfavorable practices to help prevent the issuance of future debit memos.

We hope this reminder notification will be helpful with your future bookings.