Issued: June 27, 2022

Travel Agency Guidelines

This booking policy applies for our ticketed customers affected by the withdrawal from the following markets:  Dubuque, IA (DBQ); Long Island Macarthur, NY (ISP); Ithaca, NY (ITH) and Toledo, OH (TOL). This rebooking policy applies when the flight was cancelled in the reservation (status changed to: WK/UN/UC/NO/HX).

Please be guided by the following information:

Inventory Requirements

Lowest Inventory, Same Cabin

If original inventory is not available rebook lowest inventory available in the same ticketed cabin up to and including H for the main cabin.

Note: Basic Economy fares must be booked in B inventory

Reissue Policy Information

Travel agents may rebook and reissue tickets as an even exchange provided the below guidelines are met and applied:

·         Affected itinerary includes flights on: AA, AA*/AY, AY, AA*/BA, BA, AA*/IB, IB, AA*/JL, JL, AA*/QF, QF

·         Ticket issued on AA 001 ticket stock

·         Applies to AA*/oneworld flights

·         Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines

·         The first departure flight is more than 3 hours away

·         Affected coupons are in OK status

·         Travel reissuance only in accordance to dates identified in this reduction of service policy

·         More than one change allowed without an additional collection, including penalty or change fee within the reduction of service dates

·         Original issuing agency responsible for ticket reissue

·         Ticket Revalidation not permitted

·         When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip

o   The return travel must be booked in the original class of service (inventory), unless the return flight also falls within the New Travel Dates of this policy

·         Changes outside of these guidelines are subject to the reissue rules of the ticketed fare

·         Basic Economy must be rebooked up B inventory in the main cabin

·         Please ensure the above procedures are accurately followed to prevent debit memo issuance

Endorsement Box Requirement

·         Endorsement Box must include: SKCHG/DISC

·         Ticket Reissue required. This is the only required verbiage and supersedes all other information.

Changes to Origin/Destination - Not Allowed

·         Ticket reissue for original ticketed fare

·         300 Mile Radius is allowed

o   Must be within same country

o   Travel must be wholly on AA

·         Changes to origin/destination are not permitted for the suspension of service

·         Any changes made to origin/destination all fare rules apply

·         Changes to Stopover city are not permitted

Co-terminal and MAC Airports

·         Changes to co-terminal and MAC airports on AA Prime flights are allowed

o   Co-terminal & MAC Airports are considered the same routing

Refund Guidelines

A refund applies to tickets issued on AA 001 ticket stock for service on American and travel to/from the cities indicated in this notice when AA updated the segment status to WK/UN/UC/NO/HX.  This applies to all published, private, and leisure fares.

·         Tickets will be refunded to the original form of payment (FOP)

·         Penalty fee is waived

·         If the itinerary is not already cancelled, be sure to cancel the space prior to submitting the refund

The refund must be processed using the waiver code SCRFND/DISC, and can be processed using the waiver code as follows:

·         Via the GDS (Preferred Method)

·         ARC/IAR Refund Exchange Notice (REN)

·         BSPLink Refund Application (RA)

Note: If the ticket has been exchanged by American as an INVOL submit the refund request directly with American. Refer to American Airlines Refunds.