Update: June 2, 2022

Extend Ticketed On/Before date

Extend Effective for Ticketed Travel Dates

Change airline protect options

Travel Agency Guidelines

This booking policy applies for our ticketed customers affected by the delay commencement of service for American Airlines between Seattle, Washington (SEA) and Bengaluru, India (BLR). Service is scheduled to begin effective March 26, 2023.  This rebooking policy applies when the flight was cancelled in the reservation (status changed to: WK/UN/UC/NO/HX).

Please be guided by the following information:

Rebooking Options

Inventory Requirements

Reissue Policy Information

Travel agents may rebook and reissue tickets as an even exchange provided the below guidelines are met and applied:

·         Affected itinerary includes flights on: AA, AA*/AY, AY, AA*/BA, BA, AA*/IB, IB, AA*/JL, JL, AA*/QF, QF

·         Ticket issued on AA 001 ticket stock

·         Applies to AA*/oneworld flights

·         Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines

·         The first departure flight is more than 3 hours away

·         Affected coupons are in OK status

·         May rebook travel dates up to 5 days before or 5 days after the original ticketed travel date

·         Travel reissuance only in accordance to dates identified in this reduction of service policy

·         More than one change allowed without an additional collection, including penalty or change fee within the reduction of service dates

·         Original issuing agency responsible for ticket reissue

·         Ticket Revalidation not permitted

·         When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip

o    The return travel must be booked in the original class of service (inventory), unless the return flight also falls within the New Travel Dates of this policy

·         Changes outside of these guidelines are subject to the reissue rules of the ticketed fare

·         Basic Economy must be rebooked up the original ticketed inventory in the main cabin

·         Please ensure the above procedures are accurately followed to prevent debit memo issuance

Endorsement Box Requirement

·         Endorsement Box must include: SKCHG/SEABLR

·         Ticket Reissue required. This is the only required verbiage and supersedes all other information.

Changes to Origin/Destination - Not Allowed

·         Ticket reissue for original ticketed fare

·         Changes to origin/destination are not permitted for the suspension of service

·         Any changes made to origin/destination all fare rules apply

·         Changes to Stopover city are not permitted

Co-terminal and MAC Airports

·         Changes to co-terminal and MAC airports on AA Prime flights are allowed

o    Co-terminal & MAC Airports are considered the same routing

Refund Information

A refund applies to tickets issued on AA 001 ticket stock for service on American and travel to/from the cities indicated in this notice when AA updated the segment status to WK/UN/UC/NO/HX.  This applies to all published, private, and leisure fares.

·         Tickets will be refunded to the original form of payment (FOP)

·         Penalty fee is waived

·         If the itinerary is not already cancelled, be sure to cancel the space prior to submitting the refund

The refund must be processed using the waiver code SCRFND/SEABLR, and can be processed using the waiver code as follows:

·         Via the GDS (Preferred Method)

·         ARC/IAR Refund Exchange Notice (REN)

·         BSPLink Refund Application (RA)

Note: If the ticket has been exchanged by American as an INVOL submit the refund request directly with American. Refer to American Airlines Refunds.

Rebooking Options and Inventory Requirements prior to June 2, 2022

The options below were permitted as part of this policy for tickets protected and reissued prior to June 2, 2022.

Rebooking Options

Inventory Requirements

The options below were permitted as part of this policy for tickets protected and reissued prior to June 2, 2022.

Restricted Travel Dates on AA*/BA or BA Prime flights only

·         LHR-BLR – December 16 – 19, 2021 & January 4, 2022 – February 1, 2022

·         BLR-LHR – January 1 – 20, 2022