Special Travel Exception Policy
Affected Airport Codes:	All cities
Tickets Issued On/Before:	Ticket issued: January 1, 2020 – December 31, 2021
Impacted Travel Dates:	This policy is based on the Tickets Issued On/Before dates listed above   Note: Tickets last issued in 2019 do not qualify for this ticket extension
New Travel Dates:	All travel must be complete by December 31, 2022
Reissuance of Tickets On/Before:	Same day as flight rebooking
Inventory Requirements:	Applicable to new fare purchased ·         Applicable fare difference applies   For Basic Economy - Refer to Inventory Requirements
Endorsement Box Requirements: Ticket Reissue Required	Must include the Contracted Corporate CART/JB ID (IN ID) in the Tour Code Box Endorsement waiver not required unless combined with another waiver policy

Affected Airports - City , State Association:

• All cities

For complete details View

Issued: March 24, 2022

American Airlines has implemented a Ticket Extension Policy for corporations with a contracted travel agreement between January 1, 2020 – December 31, 2021. This does not include Business Extra or On Business.  This policy applies to tickets issued in 2020 – 2021.  Our Travel Notice extension policy on American is available when ticketed on 001 ticket stock:

Special Travel Exception Policy
Affected Airport Codes:	All cities
Tickets Issued On/Before:	Ticket issued: January 1, 2020 – December 31, 2021
Impacted Travel Dates:	This policy is based on the Tickets Issued On/Before dates listed above   Note: Tickets last issued in 2019 do not qualify for this ticket extension
New Travel Dates:	All travel must be complete by December 31, 2022
Reissuance of Tickets On/Before:	Same day as flight rebooking
Inventory Requirements:	Applicable to new fare purchased ·         Applicable fare difference applies   For Basic Economy - Refer to Inventory Requirements
Endorsement Box Requirements: Ticket Reissue Required	Must include the Contracted Corporate CART/JB ID (IN ID) in the Tour Code Box Endorsement waiver not required unless combined with another waiver policy
Changes to Origin/Destination:	Allowed Refer to Changes to Origin/Destination   Unlimited Name Changes allowed
Changes to Connection City:	Allowed
Changes to Co-Terminal:	Allowed
Sales Support Authorization:	SalesLink Service Request does not apply
Extended Travel Rebooking:	Does not apply
Refund Eligibility:	No refund allowed for this policy
Travel to/from/through on American, and JB Operated and Marketed Flights:	Refer to Reissue Policy Information within the Travel Notice

Inventory Requirements

 

Endorsement Box Requirements

 

·         Must include the Contracted Corporate CART/JB ID (IN ID) must appear in the Tour Code Box

o    Endorsement waiver not required unless combined with another waiver policy

o    Only valid Contracted Corporate CART/JBID IDs (IN ID) allowed.  This does not include Business Extra or On Business.

·         Ticket Reissue required

 

 

Changes to Origin/Destination - Allowed

 

·         Changes to the origin or destination are allowed

·         Unlimited Name Changes allowed

·         Basic Economy tickets with Point of Commencement North/South America and Asia issued on/after 01APR21 are non-changeable and are excluded from this extension

o    Changeable Basic Economy fares (issued prior to April 1, 2021 or changeable per the fare rules) which qualify for this extension may be used towards the purchase of main cabin or higher cabin fares if another BE fare is not available

§   New ticket will remain non-refundable

·         All other non-changeable fares are excluded from this extension

·         Fare difference applies

o    If new fare is higher, process as add/collect

o    If new fare is lower, a residual amount may be refunded by:

·         ARC agencies may issue residual value as an MCO

·         BSP agencies may apply for the residual value voucher through their BSPLink Refund Application (RA)

·         The voucher will be issued in the name of the person on the ticket and mailed to the agency

·         Applicable Change Fee is waived

·         Changes to Stopover city are permitted, fare difference applies

 

Note: Change of Country allowed only when the fare on the new itinerary is published in the same currency as the ticketed fare.

 

 

 

Changes to Connection City

• Allowed

 

Changes to Co-Terminal

Changes to Co-terminal and MAC airports on AA Prime and AA*/Codeshare flights are allowed

• Co-terminal & MAC Airports are considered the same routing.  

Co-terminal Airports
Houston Los Angeles Miami New York City San Francisco Washington D.C.	HOU / IAH LAX / BUR / LGB / ONT / SNA MIA / FLL JFK / EWR / LGA SFO / OAK / SJC DCA / BWI / IAD
Multi-Airport Cities
Chicago Dallas Houston London Milan New York City Paris St. Lucia Tokyo Washington D.C.	ORD / MDW DFW / DAL IAH / HOU LHR / LGW / STN / LCY MXP / LIN JFK / LGA CDG / ORY UVF / SLU HND / NRT DCA / IAD

 

 

Reissue Policy Information

 

This policy is an extension of validity only and waives any applicable change fees. Travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

 

·         Ticket issued on the following ticket stock: AA 001 only

·         Unlimited Name Changes allowed

·         Basic Economy tickets with Point of Commencement North/South America and Asia issued on/after 01APR21 are non-changeable and are excluded from this extension

o    Changeable Basic Economy fares (issued prior to April 1, 2021 or changeable per the fare rules) which qualify for this extension may be used towards the purchase of main cabin or higher cabin fares if another BE fare is not available

§   New ticket will remain non-refundable

·         All other non-changeable fares do not qualify for this waiver

·         Partially used tickets are permitted

o    Change of Country is not permitted on partially used tickets

·        Ticket must have been issued January 1, 2020 – December 31, 2021

o    Tickets last issued in 2019 do not qualify for this ticket extension

·         New travel must be completed no later than December 31, 2022

·         This policy is combinable with other American waiver policies.  The waiver code assigned to any other policy applied must be included in the Endorsement Box of the new ticket

·         This exception can be utilized multiple times as long as the ticket is exchanged and travel complete by December 31, 2022

·         Ticket reissue is required more than 3 hours prior to departure of the first flight

·         Affected coupons are in OK status, this may include partially used tickets

·         Ticket reissuance must be in accordance to dates identified in this policy

·         Applies to original or exchanged tickets when travel was/is in accordance with the impacted travel dates of this policy

·         Reprice the new itinerary, any fare difference applies. If the new fare is higher, collect the fare difference, if the new fare is lower, a residual applies

·         Original issuing agency responsible for ticket reissue

·         Ticket Revalidation not permitted

·         The original ticket is not required to have the Contracted Corporate CART/JB ID (IN ID) in the Tour Code Box

·         Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection for fare difference

 

 

 

Rebooking - Exception to Fare Rules

 

The Fare Rule exceptions below apply to:

·         Applicable Change Fee is waived

·         Rebook travel and reprice the applicable fare, fare difference will apply

o    If new itinerary results in a higher fare, add/collect applies

o    If new itinerary results in a lower fare, may reissue with partial refund (residual) as a MCO (domestic) or through BSP RA (international)

 

 

 

SalesLink Request

 

·         Travel Notice waiver is not available via SalesLink

·         Ticket must be reissued with the Contracted Corporate CART/JB ID (IN ID) in the Tour Code Box

·         Ticket Reissue required. This is the only required verbiage and supersedes all other information.

 

 

Extend Travel Rebooking Guidelines

 

·         Basic Economy tickets with Point of Commencement North/South America and Asia issued on/after 01APR21 are non-changeable and are excluded from this extension

o    Changeable Basic Economy fares (issued prior to April 1, 2021 or changeable per the fare rules) which qualify for this extension may be used towards the purchase of main cabin or higher cabin fares if another BE fare is not available

§  New ticket will remain non-refundable

·         If your ticket is still active in the GDS, and was issued January 1, 2020 – December 31, 2021, you may reissue the ticket following the Reissue Policy guidelines noted above

·         If your ticket has purged, follow the steps below:

·         Ensure you have the applicable ticket numbers for your customer(s)

·         Contact your system help desk

·         Applicable Change fee waived

·         Apply the value of the original ticket towards the purchase of a new ticket and exchange the ticket by and travel complete by December 31, 2022

·         Customer's new itinerary is rebooked/ticketed at current applicable fare and rules, additional monies may apply

·         Fare difference applies

·         If new fare is higher, process as add/collect

·         If new fare is lower, a residual amount may be refunded by:

o    ARC agencies may issue residual value as an MCO

o    BSP agencies may apply for the residual value voucher through their BSPLink Refund Application (RA)

§  The voucher will be issued in the name of the person on the ticket and mailed to the agency

 

 

Refund Policy Information

Not applicable

 

Follow normal Schedule Change / Schedule Irregularity (IROPS) policies regarding refunds.

 

 

 

 

En route/Diversion

 

·               Not applicable

 

 

 

Resources

American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on www.saleslink.aa.com reference. Please check these sources frequently for the most up to date information.

 

·         Visit www.saleslink.aa.com and navigate to Agency reference, then Travel Notice to view current travel notices.

·         Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com.

 

 

 

Groups

 

·         Group tickets issued under a group agreement must be changed by AA Group & Meeting Travel

·         Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.