Issued: April 11, 2023

As a reminder, you may follow American Airlines’ policy for Irregular Operations when a flight has been delayed or canceled within 72 hours of travel.

In many cases, American’s Dynamic Rebooking or Auto- Reaccommodation systems will rebook customers and partially exchange the ticket for the affected flights. In these cases, you can make changes to the flights according to our Irregular Operations (IROPS) policy more than two hours before flight departure using the SalesLink -INVOL service waiver.

When American Airlines has yet to exchange the ticket, our Irregular Operations (IROPS) guidelines provide details to our travel professionals for rebooking customers using a waiver code.

To follow industry standards and as part of our commitment to remove complexity, we will be updating the current waiver code requirement for an unplanned schedule interruption - Irregular Operations from IROPS to INVOL.

While this change is effective today, April 11, 2023, we will continue to accept the current waiver code IROPS throughout 2023 to allow time to make system adjustments for a transition period.

Please be informed that the waiver code INVOL is the only annotated verbiage required on the reissued ticket and supersedes the required verbiage for the ticketed fare. If you include the original fare ticket endorsement information, INVOL should appear in the first position.

For example:

ENDORSEMENTS/RESTRICTIONS-                            

  INVOL/NONREF/RESTRICTIONS APPLY               

For more details, please click here.

Please don’t hesitate to contact us with any questions you may have.

We appreciate your partnership and thank you for your business.